1. Booking, contractual relations, costs and payment terms
You can make your booking for any of our rental properties by telephone, in writing or online. You will receive written confirmation of your reservation by return. The tenant is then requested to arrange transfer for payment of 20% of the total rental amount within 14 days of receipt of the confirmation, the remaining amount to be transferred 14 days before arrival at the latest. Your contract with Maria Gruber is concluded on receipt of the confirmation. In the event that the reservation confirmation differs from the description in the brochure, with payment of your deposit you agree to accept the contract on the basis of the reservation confirmation.

If no deposit has been received within 14 days, Maria Gruber considers the reservation void. For reservations made less than 14 days before the holiday start date, the full rental amount must be paid in immediately. The booking voucher will be sent to you after the deposit has been received, or in the case of booking at short notice, after receipt of the total amount. This voucher must be handed to the actual owner of the apartment on arrival, or to Maria Gruber. Costs include a handling charge of € 27 made by Maria Gruber for every reservation.

2. Services and Prices 
Prices listed are per day for the property rented, including furniture, use of utensils, etc. and reasonable fuel consumption. The minimum duration of rental is usually 7 days, with arrival and departure on Saturday of each week if not otherwise expressly indicated in the brochures. Price information gives full details of additional charges that are included or not e.g. towels, bed-linen, final cleaning and local taxes. If these are not included in the price, the amounts will be invoiced with the rental.

Not included in the price of rental and payable in cash when you reach your destination are any additional services you request, e.g. additional cleaning charges, extra bed-linen, extra heating fuel, pets, etc. The handling charge of € 20 is invoiced with your booking.

3. Changes in Price and Services
The rental properties are carefully described and the prices set accordingly. However, from time to time some variation in prices or services may be necessary. In this case you will be informed at the latest at the time of booking. If differences are found between details given on the homepage, printed in the price-list and those in the reservation confirmation, the agreement entered into on the reservation confirmation is binding. Should considerable changes in services occur after conclusion of the contract, you have the right to withdraw from the agreement within five days of receipt of notification. Payments that have already been made will be refunded by return. Prices are expressly subject to change up to 22 days before the start of your holiday for the following reasons: increase and introduction of duties and taxes on certain services, changes in currency exchange rates after conclusion of the contract. If a price is increased by more than 10%, your rights are as set out above.
   
4. Arrival and Departure, Curtailing or Prolonging your Stay
The tenant must report his arrival which should take place between 4 and 7 p.m., the departure before 10 a.m. If your arrival is after 7 p.m., you must inform Maria Gruber and/or the owner of the property directly in advance (the appropriate addresses and telephone numbers can be found on your reservation confirmation). Should you be delayed due to adverse traffic conditions, weather etc. and cannot take over the rental as agreed, we wíll still invoice the full amount for the rental. The same applies if you leave the accommodation earlier than planned. Should you wish to extend your stay, please check with Maria Gruber in good time.

5. Withdrawal from the contract by the tenant
The tenant can withdraw from the rental contract free of charge by notifying Maria Gruber up to 2 month before start of the holiday. After this period Maria Gruber is entitled to charge the following proportional fee for withdrawal or changes after conclusion of the contract and before start of the holiday: 2 month to 1 month before arrival date = 20%, 1 month to 1 week before arrival date = 70%, 1 week to 2 days before arrival date = 90 %, 2 days before arrival date to arrival day = 100 %.
Notification is taken to be the receipt of your message at the booking office (for Sundays and holidays, the next working day applies). We recommend you take out a holiday cancellation insurance. The handling charge is payable in any case.
   

8. Complaints, claims, our liability
In the event of complaints, please contact the owner of the property directly or Maria Gruber, reporting any shortcomings without delay. We will not accept any claims made at a later date or after your departure.  We have taken great care in selecting the rental properties we offer. Should the property not be as described in the contract, Maria Gruber will make every effort to place a suitable property at your disposal. If this is not possible within a short period, or should you have reasonable reason to refuse this alternative property, Maria Gruber will at their discretion refund the equivalent of the reduced value.

We accept no liability for the tenant whilst he is occupying the accommodation. No insurance of any kind has been taken out to cover the tenant or his property.